Mobile Access SSL Network Extender (SNX) remote users with Windows 11 24H2 fail to connect

 

Cause

The conflict resolution mechanism in Windows 11 24H2 is different than in earlier versions of Windows.

Solution

On the Windows endpoint computer, create a new Windows Registry parameter.

Procedure

1. On the Windows endpoint computer, open the Registry Editor.
2. Go to this location:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cpextender
3. Create a new DWORD entry with the name MetricSetMethod.
4. Set the value of MetricSetMethod to 1.
5. Restart the Windows endpoint computer.